This article walks you through FAQs and troubleshoots related to your domain and DNS records. For how to set up your custom domain for your Fourthwall shop, go to: How do I use a custom domain?

What is DNS?

You can think of DNS as the internet’s version of your phone’s contact page. Even though you may not know your friend’s numbers, you know their name in your address book. DNS does the same so that you can remember a site like “youtube.com” and not its underlying IP address. 

Can I use a subdomain?

Yes. Just enter your subdomain like "subdomain.example.com" and it'll work in the exact same way as your top-level domain (TLD).

I’m not sure who my DNS provider is. How can I find this?

Visit nslookup.io and type in your domain name. Scroll to the bottom where it says the nameservers and that’ll indicate your DNS provider. 

How can I tell if my DNS record was entered correctly?

To check if your record was entered correctly, you can visit nslookup.io and type in the record name. If the value matches what Fourthwall's system displays, then it'll sync momentarily. If not, there are usually two common errors: